You can return unopened (seal must be unbroken) or damaged product in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within 5-7 business days of the status of your refund. If you are entitled to a refund, we will refund your purchase price and a credit will automatically be applied to your original method of payment. Replacements for damaged goods will be sent within 72 business hours of the receipt of the damaged product.
Only regular priced items may be refunded. Sale items are non-refundable.
For return details or To follow-up on the status of your return, please contact us at MyLuckyBlack+Returns@gmail.com .
Some items are non-refundable and non-exchangeable for sanitary reasons. These include: Opened Lip Balms, Opened Lip Scrubs, Opened Face Scrubs, Opened Body Scrubs, Opened body butter.
First take a warm damp cloth and apply to the face to help soften the dead skin. Next take a generous pinch of product and gently rub in a circular motion on your face. Be careful not to exfoliate too hard so you do not damage the skin. Once you are done exfoliating wipe your lips with a warm damp towel and lightly apply Lucky Black body butter.